PHARMACOVIGILANCE

We are responsible for the safety of the medicines we manufacture. If something went wrong after you took one of our medicines, please tell us.
It takes a few minutes and helps make treatment safer for other people.

If the condition is life-threatening

Seek medical help immediately: 103 (Ukraine).

Report deaths or life-threatening conditions to us by phone, without filling in the form:

+380 67 572-78-82 — 24/7

If you feel worse after taking a medicine

If you feel unwell right now, see a doctor or call an ambulance. That matters more than the report.

When your condition allows, tell us what happened. You do not need to know the medical terms or prove that the medicine is to blame. It is enough to describe in your own words which medicine you took and what you felt.

Healthcare professionals: report form 137/o (in Ukrainian only — a form of the Ministry of Health of Ukraine).

What is worth reporting

You felt worse after taking a medicine
The medicine did not help or did not work as expected
You took more than you should — by accident or on purpose
You took it together with other medicines and felt worse
You took it during pregnancy or breastfeeding
Something is wrong with the pack or the medicine itself

Not sure whether your case qualifies? Report it. We will look into it.

What you will need

The name of the medicine (copy it from the pack)
When you started taking it and when the complaints appeared
What exactly you felt
What other medicines you were taking at the same time

If you do not remember something, that is fine — send what you have.

Other ways to report

pv@zdorovye.ua
+380 67 572-78-82 — 24/7
+380 57 700-97-07
Or directly to the state pharmacovigilance system of Ukraine — the State Expert Center of the Ministry of Health of Ukraine: https://aisf.dec.gov.ua

A report to us does not replace a visit to a doctor. If you feel unwell, seek medical help first.